Glossary
NeuroRecall Refund Policy: Guarantee Seal vs the No Returns Line
What is the Neuro Recall refund policy? The brand art shows a seal reading Money back 100% satisfaction guaranteed, but the eBay listing says the seller does not accept returns. The listing terms apply to your order. A 60 day guarantee is not published. eBay buyer protection can help if an item does not arrive or does not match the listing.
Written by the Neuro Recall label desk Medically reviewed by Dr. Collin Liu, MD, Physician Reviewed and updated · 6 min read
At a glance
Key facts
- A round brand seal reads "Money back 100% satisfaction guaranteed". It has no days, claim process or address attached.
- The eBay listing from Fyvus says the seller does not accept returns. Those are the terms of an eBay order.
- A 60 day guarantee, or any guarantee period, is not published in our sources.
- eBay's buyer protection covers items not received and items not as described. It does not cover a change of mind.
- The seller's brief lists a returns address in New York and an order desk. Neither is confirmed for eBay orders.
- A refund is realistic for no delivery, missing bottles, broken seals or the wrong product.
Straight answer
Does Neuro Recall have a money-back guarantee or a 60 day guarantee?
On the artwork, yes. On the listing you actually buy from, no.
A seal in the brand images reads "Money back 100% satisfaction guaranteed". That is a picture. It carries no number of days, no way to claim and no mailing address.
The eBay listing says in plain words that the seller does not accept returns. When a picture and a listing disagree, the listing wins, because it is part of the sale.
People also search for a 60 day guarantee. We found no such term in the listing, the label or our other sources. If a page quotes one, ask where it is written.
Glossary
What do guarantee, refund, return and buyer protection mean?
- Guarantee
A written promise with terms. A real one names a period, a way to claim and who pays. The Neuro Recall seal names none of these.
- Money-back guarantee
A promise to repay you under set conditions. On Neuro Recall, the phrase appears only on a brand seal.
- Satisfaction guaranteed
A feeling-based promise. Without written terms, it is hard to enforce.
- Return
Sending the item back. On this listing, the seller will not take items back.
- Refund
Getting your money back, with or without a return. A refund can still follow a delivery or description problem.
- Replacement
A new item instead of money. It is possible for missing or damaged bottles if the seller agrees.
- Buyer protection
eBay's own help process. It covers items not received and items not as described under eBay's current rules.
- Not received
Tracking shows no delivery, or the package never came.
- Not as described
Wrong product, wrong count, broken seals, damage in transit, or a label that does not match the listing photos.
- Change of mind
You decide you do not want it. Usually not covered when a seller does not accept returns.
Side by side
What do the four sources each say about returns?
Four places touch on returns. The table lines them up so the gap is easy to see.
| Source | What it says | Terms attached? | Applies to an eBay order? |
|---|---|---|---|
| Brand seal image | Money back 100% satisfaction guaranteed | None: no days, no process, no address | No |
| eBay listing (seller Fyvus) | Seller does not accept returns | Yes, part of the sale | Yes |
| eBay buyer protection | Help for items not received or not as described | Set by eBay and updated by eBay | Yes, under eBay's current rules |
| Seller's brief | Lists a returns address in New York and an order desk | Not described for eBay orders | Not confirmed: ask first |
Our rule of thumb is simple. Count the order as final, except when the parcel never comes or the contents differ from the listing.
Neuro Recall on eBayThe return line is on the eBay page in the seller's own words. It is worth reading before you choose a pack size.Disclosure: this site earns a commission when you order through its links. It does not change the price you pay on eBay.
See today's price and return termsCases
Which problems can lead to a refund?
Problems you can prove with photos or tracking have the best chance. Problems based on how you felt have little chance on this listing.
| Situation | Likely outcome | What to do |
|---|---|---|
| Package never arrived | Refund possible | Message the seller, then use eBay's help process |
| Fewer bottles than ordered | Refund or reshipment possible | Photograph the contents and message the seller |
| Broken or missing safety seal | Refund or replacement possible | Do not use it. Photograph and message the seller |
| Different product or label | Refund possible | Compare with the label, photograph, message the seller |
| Changed your mind | Unlikely | You can ask politely; the seller may say no |
| Felt no difference | Very unlikely | Stop if you have side effects and talk to your doctor |
How to
How do you ask for a refund, step by step?
Open the order
Sign in to eBay, go to My eBay, then Purchase history, and find the Neuro Recall order. Note the order number.
Collect proof
Photograph the box, every seal, the label and any lot code. Screenshot the tracking page if the parcel is late.
Write to the seller
Use Contact seller on the order page. State the problem, say whether you want a refund or a replacement, and attach photos.
Keep it on record
Stay inside eBay messages. Note any offer you receive, with its date.
Use eBay's help process
If the seller does not reply or will not fix a clear fault, open a request in eBay's help center. Read eBay's current rules on deadlines before you file.
The refund goes back to the way you paid. Your bank or card issuer decides when it shows on your statement. eBay can change its steps, so we describe the path, not its exact deadlines.
Contacts
What about the order desk and the New York returns address?
The seller's brief lists an order desk at +1 (302) 200-3480 and [email protected]. It also lists a returns address at 1370 Avenue of the Americas, Floor 4, New York, NY 10019. None of these is confirmed for eBay orders.
Ask one direct question first: can you see my eBay order, and what do you need from me? Save the answer. Do not mail bottles without a written yes, since the listing does not accept returns and you would pay the postage.
Our website inbox cannot see orders or issue refunds. It answers questions about the pages only.
Stop taking the capsules and talk to your doctor or pharmacist. Health comes first. The refund can wait. Serious reactions can be reported to the FDA's MedWatch program.
Open question
Why would a brand seal promise something the listing does not?
We do not know. It could be left over from an earlier sales channel, or it could be a stock design. Either way, it cannot be shown as a promise the eBay seller keeps today.
That is why the safest plan is a small first order. One five-pack costs $59.95 and covers about 150 days. If the capsules do not suit you, you have risked less than you would with a larger order.
FAQ
Frequently asked questions
Can I return Neuro Recall?
Not for a change of mind, going by the eBay listing, which says the seller does not accept returns. eBay's buyer protection still applies if your order does not arrive or does not match the listing. Check eBay's current terms for the steps.
Is there a Neuro Recall 60 day guarantee?
A 60 day guarantee is not published in the label, the listing or our other sources. The only money-back wording is a brand seal with no days or claim process attached.
What if my bottles arrive with a broken seal?
Do not use them. The label says not to use a bottle if the safety seal is broken. Photograph the seals, the box and the lot code, then message the seller from your eBay order page.
Can I get a refund if Neuro Recall does not work for me?
Probably not on this listing. The seller does not accept returns, and eBay's protection covers delivery and description problems, not results. A single five-pack as a first order limits what you risk.
Does eBay protect Neuro Recall buyers?
Yes. eBay's buyer protection reaches items that never arrive and items that differ from the listing, including on listings that refuse returns. eBay sets the rules and the time limits, and it can change them.
Should I mail Neuro Recall back to the New York returns address?
Not without a written yes. The address comes from the seller's brief and is not confirmed for eBay orders. Ask first whether it handles your order, and keep the answer.
Is the Neuro Recall guarantee real?
The seal appears on brand art only, and no 60 day guarantee is published. The listing terms apply to your order, so read them before you pay.
What is the Neuro Recall refund policy on eBay?
The listing says the seller does not accept returns. eBay buyer protection may still help if the order does not arrive or does not match the listing, so keep photos of the box and seal.
Bottom line
Our view
This is the part of the buying story that deserves the most attention. A seal that says money back and a listing that says no returns cannot both guide you. Follow the listing.
We earn a commission on orders from our links, so we would rather say the awkward thing clearly. Neuro Recall is a dietary supplement. It is not FDA approved, and no supplement is. Buy small, check every seal on delivery and keep your eBay records until the last capsule is gone.
Read next:
- Coupon, promo and discount code words explained
- Neuro Recall on eBay vs Amazon vs stores
- Returns page: the seal, the listing and eBay
Last updated . Medically reviewed by Dr. Collin Liu, MD, Physician.
Neuro Recall on eBayIf you try Neuro Recall, start small and read the return terms on the listing. They are what apply to your order.Disclosure: this site earns a commission when you order through its links. It does not change the price you pay on eBay.
See today's price and return terms